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Coronavirus (COVID-19) update

Last Updated: 17th March 2020

You will have seen there is much uncertainty around the impact of Coronavirus (COVID-19) and as your fuel payment provider we are committed to supporting you and your business.

We are doing everything we can at the moment to ensure that we are continuing to deliver our usual service to you and want you to be aware that you can:

  • Continue using your fuels card for your usual purchases
  • Contact our customer service team at customerservice@fuelcards.co.uk for any queries you have in relation to your account
  • Access your online account 24/7, which will continue to enable you to order/cancel cards, view your HMRC-compliant invoicing and much more.

Over the coming weeks we will need to take precautions to maintain the health of our employees and of the wider community. In particular following Government guidelines our employees are not travelling for business, employees travelling to high risk countries for personal reasons are undergoing 14 day self-isolation and where possible employees are working from to home to reduce any risk of potential spread of the virus. As a result our response times may on occasion be slower than usual.

We will continue to follow advice from the World Health Organisation (WHO), Public Health England (PHE) and The Foreign & Commonwealth Office (FCO) in the UK, and will communicate further as the situation develops.